Operations Specialist

Position Details

Supervisor: Director of Operations

Direct Reports: None

Classification: Part-Time

Position Summary

The Operations Specialist manages Neighborhood’s daily processes and systems to

ensure the organization runs efficiently. Through their administrative role, they

provide support to the executive team members and keep projects on track. The

successful candidate must enjoy using a wide range of skills to ensure key goals are

met, while “leading from the back”, knowing their behind-the-scenes contributions

help create sustainable change for individuals and families experiencing poverty.

Major Areas of Responsibility

The Operations Specialist will directly manage processes in multiple domains,

including but not limited to: Executive Team support, existing CRM and spreadsheet

tracking data, event planning, and management, inventory maintenance, and

ordering.

Program Support Responsibilities

● Coordinate with Career Coaches to record and update all program activity

daily, including but not limited to program participants’ attendance, stipend

reporting, project completion, and program status.

● Maintain accurate inventory of program supplies for classroom use,

Community Meal supplies, game supplies, program participant gifts, etc.

● Plan and prepare for program events: order food, secure venues, correspond

with invitees and create reminders (Retreat, Graduation, Mock Interview Day,

etc).

● Print and organize recruiting flyers, Leader Notebooks, Ally Notebooks, and

other program collateral.

● Maintain clean and accurate information for all organization contacts in CRM.

Create and manage Lists, Forms, and Workflows as necessary.

● Generate calendars, forms, spreadsheets, and documentation for each new

class.

● Assist with recruitment and admissions intake, paperwork, and Orientations.

● Assist with course and funding enrollment for each class.

Data Management Responsibilities

● Create and improve processes for managing information through existing

Google Apps, or new software.

● Maintain a centralized database of priory vendors, employer partners,

community partners, and community resources.

Executive Team Support Responsibilities

● Coordinate tasks of personnel inside and outside of the organization, aligning

schedules for meetings, deliveries, and events.

● Provide “first-line” communication for the organization, taking incoming calls

and emails, and directing them to the appropriate staff member.

● Coordination of volunteers to ensure organizational needs are met.

● Maintenance of organization calendar, oversight of essential processes, ie

scheduling facility cleaning & maintenance.

● Contact donors and community partners on Neighborhood’s behalf through

phone, email, and Mailchimp.

Community Meal Responsibilities (Wednesday Evenings)

● Help with set up, program details, and clean up.

Qualifications & Essential Skills

● A current understanding of the complexity of poverty and a familiarity with

structural causes and issues created by financial poverty.

● Adept at using a variety of computer and mobile computing technology like

Wi-Fi, laptops, smartphones, etc.

● Substantial experience working with Microsoft Office products and Google

Suite Apps. Comfort and confidence using spreadsheets.

● Excellent writing, editing, analytical, and oral communication skills. Ability to

collect, review, synthesize, disseminate and present information and findings

to key staff.

● Strong organizational skills, attention to detail, high standards, initiative, and

follow-through.

● Proven ability to understand others' needs & motivations, and provide clear

solutions.

● Team player who is willing to help other staff team members when needed.

● Possess excellent critical thinking and decision-making skills, which includes

regular communication with supervisor to ensure tasks and project goals are

in alignment with scopes of work and overall strategic outcomes.

Hours, Compensation, and Benefits

Required Hours:

This is a salary position, and working hours are up to the discretion of the employee

and their direct supervisor. Working hours are flexible, but ideally Monday - Thursday

between the hours of 8am-2pm, 20 hours/week.

Salary/Wage: $32,500